The two things I love about Philippine Airlines is their warm Filipino service and very good Philippine-inspired catering.
What I didn’t like:
Check-in was a bit disorganized and the agents were overwhelmed with the amount of
passengers checking in for the 2 PAL widebody flights to Manila. Business class had a dedicated queue, but we still had to wait 10-15 minutes. The Mabuhay Lounge at SFO. It’s old,
small, and when it gets crowded, the lounge is literally standing room only as there are only a handful of seats available for guests. The food options are OK with cold sandwiches, BBQ chicken wings, instant noodles, and other snacks. There’s a limited self-serve bar, and a good selection of softdrinks. PAL seriously needs to renovate this lounge soon if they want to compete with other Asian carriers. (By the way, the Cathay Pacific Lounge just down the hall is heavenly!) The boarding area was crowded but thankfully the boarding process was orderly.
The seats were PAL’s Recaro angled flat business class seats in a 2-3-2 configuration. We were seated in seats 4A and 4C. They aren’t the most comfortable business class seats, but I was still able to sleep about 6 hours out of the almost 13 hour flight to Manila… and better yet, NO SLIDING!
Onboard service was impeccable and we were addressed by name throughout the flight. The catering was very good and presented well by the crew, as expected.
Overall I’ve been very impressed by PAL’s onboard service in the sky, but just like my past reviews the ground experience leaves a lot to be desired. Let’s hope PAL fixes these issues soon, so they can truly be a world class airline.
PS: Checkout our missed approach and go around during landing in Manila.
Music: Lounge Bar Background Instrumental Music Royalty Free
Blogpost coming soon