PAMPANGA – Customer Service Associate (Day-Shift) — TeleTech Customer Care Management Phils., Inc. — Pampanga

Call management in a professional and appropriate manner Productivity as identified in “Other Information” and by Operations Manager Schedule adherence Classify or complete follow-ups on all calls Provides concise, quality customer service in a professional, timely and courteous manner for the client’s project. Answers incoming customer inquiries promptly regarding the client’s services. Provides information to customers and assists or trains customers to use on-line services Enhances customer relationship through identification of customer needs/opportunities. Responsible for answering incoming calls promptly and in accordance with established call-handling procedures. Ensures that he/she is equipped with all tools necessary for this position. Interacts with fellow team members to enhance project performance.