Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking) Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging. Work in a friendly, fast-paced environment where personal initiative is rewarded. Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.